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Frequently Asked Questions and Answers
If there is a question you would liked answered please view the list below or to add a question to the list please email sales@medicalhouse.co.nz or call 0800 MEDHOUSE (633468).
1. How do I set up an account with Medical House?
2. Can I still place an order if I don’t have an account with Medical House?
3. Can I place an order by phone?
4. What is your fax number?
5. When will I receive my order?
6. What is the cost to ship my order?
7. Do you offer an overnight delivery service?
8. What Credit Cards do you accept?
9. Can I pay by Cheque?
10. How do I return a product?
11. Is there a time limit on returns?
1. How do I set up an Account with Medical House?
To apply for a Credit Account you can download the Application Form by clicking here and return it by fax or post:
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Fax it back to 0800 633 467
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Or post the form to: Medical House Ltd, 2B Lock Crescent, Hillsborough, Christchurch 8022
2. Can I still place an order if I don’t have an account with Medical House?
Yes! Once you have reached the CheckOut Process you will be asked to fill in your details for shipping purposes. You have the option to pay by Credit Card, Internet Banking or Cheque.
3. Can I place an order by phone?
Yes! Please call 0800 MEDHOUSE (633468) to place your order.
4. What is your fax number?
0800 633 467
5. When will I receive my order?
Our main warehouse is based in Christchurch so delivery times can be estimated as follows:
Standard Delivery Times:
South Island -1 Day
North Island - Main Areas 2 Days
North Island - Other Areas 3 Days
6. What is the cost to ship my order?
Medical House offers free standard delivery service on all orders over $100 (pre GST).
South Island $7.00 - For all orders under $100
North Island $12.00 - For all orders under $100
7. Do you offer an overnight delivery service?
Faster delivery times are available for part or all of your order. Please call 0800 MEDHOUSE (633468) for a quote.
8. What Credit Cards do you accept?
Currently we accept Visa and Mastercard.
9. Can I pay by Cheque?
Yes! To pay by cheque you please make it out to Medical House Limited.
10. How do I return a product?
Return Policy: If you are not satisfied with your Medical House purchase, simply return it to us in complete and undamaged packaging with your original sales receipt within 14 days of the date of purchase. We will replace the goods, credit your account, or refund your money in line with our 100% money back guarantee. Please follow these instructions to ensure your replacement, credit or refund.
Return Instructions:
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Use the original undamaged packaging and return package via you preferred courier
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Complete the returns policy form at the bottom of your Packing Slip.
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If you do not have your Packing Slip, please include a note stating your company name, address, e-mail address and order number
Send returns to: Medical House Ltd, 2B Lock Crescent, Hillsborough, Christchurch 8022
Keep a record of your shipment until you have received your replacement, credit or refund. For any further information, please contact our customer service team on 0800 MEDHOUSE (633468) or email us at returns@medicalhouse.co.nz
11. Is there a time limit on returns?
Yes. All returns need to be delivered within 14 days of the date of purchase.
Need Help? call us free on 0800 MEDHOUSE (633 468)
